TERMS AND CONDITIONS
1. Introduction and Acceptance of Terms
These Terms and Conditions (the “Terms”) constitute a legally binding agreement between the individual accessing or using the website located at coinsback.bet (the “Site”, the “Platform”, or “CoinsBack”) and the operator of the Platform (the “Operator”, “we”, “us”, or “our”). By creating an account, accessing any part of the Site, or placing a wager through any service offered by CoinsBack, the user (the “Player”, “you”, or “your”) confirms that they have read, understood, and unconditionally agree to be bound by these Terms, together with the Privacy Policy, the Responsible Gambling Policy, and any bonus-specific rules published on the Site, each of which is incorporated herein by reference. If the Player does not agree to any provision of these Terms, the Player must immediately discontinue use of the Site and refrain from registering an account. The Operator reserves the right to refuse service, close an account, or void a transaction where use of the Site is inconsistent with these Terms.
2. Licence and Regulatory Status
CoinsBack operates under a gaming licence issued by an authorised offshore gaming authority, and the Site is made available to Players located in jurisdictions where participation in online gambling is not prohibited by local law. The Platform is not licensed by, and does not hold authorisation from, the Alcohol and Gaming Commission of Ontario or any other Canadian provincial regulator. Players resident in the Province of Ontario are not permitted to register or maintain an account. It remains the sole responsibility of each Player to determine whether online gambling is lawful in their province or territory of residence prior to registering an account, and the Operator accepts no liability arising from a Player’s use of the Site in breach of local law.
The Operator applies internationally recognised standards for random number generation, game fairness, and data security, and engages independent testing bodies to periodically audit game outcomes. Certificates of testing, where applicable, are available on request through Player support.
3. Registration and Eligibility
Registration on the Platform is restricted to natural persons who have attained the age of eighteen (18) years or the legal age of majority in their jurisdiction of residence, whichever is higher; the Operator may request proof of age at any time and will suspend an account pending confirmation where age cannot be established. Each Player may hold no more than one (1) account, identified by a unique combination of name, date of birth, residential address, and payment method, and any additional account opened by the same Player, whether directly or through a third party, will be treated as a duplicate account. At registration, the Player warrants that all information supplied, including full legal name, date of birth, residential address, and email address, is accurate, current, and complete, and undertakes to update such information without delay upon any change. Where the Operator determines, in its reasonable discretion, that a Player is under the age of eighteen (18), holds more than one account, or has supplied false, incomplete, or misleading information, the Operator may suspend or permanently close the account or accounts in question and withhold, forfeit, or annul any funds, winnings, or bonus balances associated with them, without prior notice.
4. Identity Verification (Know Your Customer)
As a condition of processing any withdrawal, and at any other time the Operator deems necessary, the Player must complete an identity verification procedure by submitting a valid government-issued photographic identity document (passport, driver’s licence, or national identity card) and a proof of address dated within the preceding ninety (90) days (utility bill, bank statement, or equivalent document). Verification is mandatory prior to the release of any withdrawal exceeding CAD 500 in cumulative value, and may additionally be triggered at any withdrawal amount where the Operator’s fraud-monitoring systems flag an account for irregular deposit patterns, inconsistent payment instruments, or activity suggestive of bonus abuse, collusion, or money laundering. Pending completion of verification, the Operator may freeze the account, decline withdrawal requests, and suspend further deposits and gameplay; documents must ordinarily be submitted within thirty (30) days of request, failing which the Operator may treat the account as abandoned and apply the consequences set out in Section 3.
5. Bonuses and Promotions
Bonuses, free spins, cashback offers, and other promotional credits (collectively, “Bonuses”) are made available at the Operator’s discretion and are governed by the specific terms published alongside each offer, which take precedence over this Section in the event of conflict. The following general conditions apply to all Bonuses unless expressly stated otherwise:
- The standard welcome bonus is capped at 100% of the qualifying deposit, up to a maximum of CAD 500, plus fifty (50) free spins on designated slot titles.
- All Bonus funds and any winnings derived therefrom are subject to a wagering requirement of thirty-five (35) times the combined bonus and deposit amount before any withdrawal may be requested, unless a different multiplier is stated in the relevant promotional terms.
- Bonus funds and associated free spin winnings expire seventy-two (72) hours after issuance if the applicable wagering requirement has not been satisfied, at which point they are forfeited automatically.
- Wagers placed at a stake exceeding CAD 10 per round, or placed using betting patterns designed to minimise risk while satisfying wagering conditions (including but not limited to low-variance staking on Roulette, Baccarat, or other even-money outcomes), constitute bonus abuse and will not count toward the wagering requirement.
- The Operator reserves the right to withdraw, amend, or cancel any Bonus, in whole or in part, and to void associated winnings, where it reasonably suspects abuse, collusion between accounts, or a breach of the applicable promotional terms.
Bonus eligibility is limited to one offer per Player, household, IP address, and payment instrument; the Operator may request supporting documentation prior to crediting or paying out a Bonus-related balance.
6. Deposits and Withdrawals
Deposits and withdrawals for Players in Canada may be made using Interac e-Transfer, Visa and Mastercard debit or credit cards, and designated cryptocurrency wallets (Bitcoin, Ethereum, and USDT), subject to a minimum deposit of CAD 20 per transaction. Withdrawal requests are processed by the Operator within twenty-four (24) hours of submission, subject to successful completion of any required verification under Section 4, following which funds are released to the Player’s payment provider; Interac e-Transfer withdrawals typically settle within one (1) to two (2) business days of processing, card withdrawals within three (3) to five (5) business days, and cryptocurrency withdrawals within one (1) hour of network confirmation. Withdrawals must, to the greatest extent permitted by the payment method used, be returned to the same payment instrument or account from which the corresponding deposit originated; where this is not possible, the Operator may require an alternative verified method in the Player’s name. The Operator is not responsible for delays, fees, currency conversion losses, or failures caused by banks, payment processors, blockchain networks, or other third-party intermediaries, and any such delay does not, in itself, constitute a breach of these Terms by the Operator.
7. Rules of Conduct and Acceptable Use
The Player agrees not to operate or permit the operation of multiple accounts, employ automated software, bots, scripts, or third-party tools to place wagers or interact with the Site, exploit software errors or payout irregularities, engage in collusion with other Players, or otherwise manipulate or attempt to manipulate any game, promotion, or payment process offered on the Platform. Any breach of this Section constitutes a material violation of these Terms and entitles the Operator to permanently suspend the account or accounts involved and to confiscate any funds, winnings, or Bonus balances associated with the prohibited activity, without prejudice to any other remedy available to the Operator, including referral of the matter to relevant payment providers, licensing bodies, or law enforcement authorities.
8. Responsible Gambling
The Operator provides tools enabling Players to manage their gambling activity, including deposit limits, loss limits, wagering limits, session time reminders, and temporary or permanent self-exclusion for a period selected by the Player of no less than six (6) months, which the Operator will apply within twenty-four (24) hours of the request and will not reverse before the selected period has elapsed. Players who consider that their gambling may be causing them harm are encouraged to contact independent support organisations, including the Responsible Gambling Council or ConnexOntario, both of which offer confidential assistance. Gambling involves an inherent risk of financial loss; the Operator makes no representation, express or implied, that any Player will achieve or is likely to achieve a profit, and past results have no bearing on future outcomes.
9. Privacy and Data Protection
The Operator collects, processes, and stores personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, as further described in the Privacy Policy published on the Site. Personal data is used for the purposes of account administration, identity verification, fraud and anti-money-laundering monitoring, regulatory compliance, and, where the Player has provided consent, marketing communications, and is not sold to unrelated third parties. A Player may request access to, correction of, or deletion of their personal data, subject to the Operator’s legitimate obligation to retain transaction and verification records for the periods required by applicable anti-money-laundering and financial record-keeping legislation, by submitting a written request to the Data Protection contact identified in the Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by applicable law, the Operator, its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential loss arising from a Player’s use of the Site, including financial losses incurred through gameplay, interruption, delay, or malfunction of the Site or any software or hardware used to access it, or the acts, omissions, or insolvency of third-party payment providers, financial institutions, or blockchain networks used to process deposits or withdrawals. Nothing in this Section excludes or limits liability that cannot lawfully be excluded or limited under the law of the applicable jurisdiction.
11. Amendments to These Terms
The Operator may amend, update, or replace these Terms at any time and at its sole discretion, without prior individual notice to Players, to reflect changes in applicable law, licensing requirements, or operational practice. Amended Terms take effect immediately upon publication on the Site, and it is the Player’s responsibility to review these Terms periodically; continued access to or use of the Site following the publication of amended Terms constitutes the Player’s acceptance of those amendments. Where an amendment materially affects a Player’s rights in respect of funds already held in their account, the Operator will provide reasonable notice through the account interface or by email prior to the amendment taking effect.
12. Anti-Money Laundering and Fraud Prevention
The Operator maintains transaction-monitoring procedures designed to detect and prevent money laundering, terrorist financing, and fraud, consistent with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and related guidance issued by FINTRAC. The Operator reserves the right to request the source of funds, delay or decline a transaction, or report suspicious activity to the competent authorities where reasonable grounds for suspicion exist, and no liability attaches to the Operator for any resulting delay or refusal.
13. Governing Law and Jurisdiction
These Terms are governed by, and construed in accordance with, the laws applicable in the jurisdiction of the Operator’s gaming licence, without regard to conflict-of-laws principles. Any dispute arising out of or in connection with these Terms that cannot be resolved through the Operator’s internal complaints procedure or, where applicable, an approved alternative dispute resolution provider, shall be subject to the exclusive jurisdiction of the courts of that jurisdiction, save where a mandatory provision of the Player’s local consumer protection law provides otherwise.
14. Contact and Complaints
Questions concerning these Terms, account matters, or complaints may be directed to Player support at [email protected], available on a twenty-four (24) hour basis, or through the live chat function accessible from the Site footer. The Operator undertakes to acknowledge complaints within forty-eight (48) hours and to provide a substantive response within fourteen (14) days of receipt.